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Delayed or cancelled flight - how do I get compensation?

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Have you experienced a delayed or cancelled flight? You are hardly alone! Minor delays are to be expected, but when the hours drag on, it's no fun. We've experienced delays several times, but still haven't gotten around to claiming compensation. That has to change!

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Being affected by a delayed or cancelled flight

How annoying is it to have a delayed or cancelled flight? At best, you spend a few uncomfortable and tiring hours in an airport. At worst, you might miss that conference or wedding you were going to, and how fun is that?

Delays we experienced ...

Once we were delayed from Nairobi, so we missed our plane in Dubai. It was a long journey home. I (Helena) have also waited 14 hours for a flight from Tenerife to Stockholm, and you can have more fun than that. This winter we were delayed several hours on our return from Sri Lanka. But did we apply for compensation? No, we have been so bad on this. Improvement!

Safari i Sri Lanka
Great trip in Sri Lanka - but delayed return home

Delayed or cancelled flights - what can you do?

If you are affected by a delayed or cancelled flight, you can submit a claim for compensation. You can either handle the process yourself or hire a company to help you. Whichever option you choose, it's good to know some things in advance.

Am I entitled to compensation?

Whether or not you are entitled to compensation depends on a number of factors. For example, the length of the delay and the reason for it. On the European Consumer Centre you will find information on your rights in case of a delayed or cancelled flight. There are two types of compensation you can get: compensation and damages.

  • Compensation is given for flight delays of more than 3 hours and when your flight is cancelled. Compensation can range from €250 to €600 depending on the length of the flight and whether it is within or outside the EU.
  • Damages means that you may be entitled to compensation for costs incurred due to the delayed or cancelled flight, such as food expenses, missed hotel nights or loss of earnings (must be proved by a certificate from your employer). The maximum amount you can receive is the equivalent of around €54,000.

Please note that the above not applies in case of "extraordinary circumstances", such as political instability, severe weather conditions, strikes or unforeseen flight safety issues. Also, if your flight is cancelled and rebooked, you may not be entitled to compensation (it depends on when you were notified and how much the travel time differs).

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Recording times and saving documents

If you think you are entitled to reimbursement, you must have documentation to prove it. Make sure to note times and save documents!

  • Note the times - Collect all the facts related to the disruption. Write down the exact times of the delay and take a photo of the board showing the delay or cancellation.
  • Saving documents - Make sure to save all documents related to the delay or cancellation, such as airline tickets and boarding passes.

Right to food and drink

Another good thing to know is that you may be entitled to free food and drink in case of delays. You are entitled to food and drink if the delay is:

  • At least 2 hours (for flights shorter than 1500 km)
  • At least 3 hours (for longer flights within the EU and other flights between 1500 and 3500 km).
  • At least 4 hours (for flights longer than 3500 km and outside the EU)
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How to claim compensation for a delayed flight

It is perfectly possible to claim compensation yourself and pursue the process against the airline that caused the delay or cancellation. If you are willing to put in the time and effort, this may be the best option, but it is also good to be aware that it can be differently easy and difficult to get your claims through with different airlines.

As we haven't received a single claim for compensation so far, despite being delayed several times, we could consider using a company to manage the process. These companies, such as Airhelp, take 25 per cent of any compensation. On their website, you can read about how to claim for example compensation for delayed flights with SAS. If it turns out that you are not entitled to any compensation, it will not cost you anything.

Have you received compensation for a delayed or cancelled flight?

Have you ever managed to get compensation for a delayed or cancelled flight, or are you like us who miss the opportunity?

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